Delivery & Refund Policy

This Delivery & Refund Policy explains how Lunar Design LLC delivers design work, when payment is due, and how cancellations and refunds are handled. It is part of the Terms of Service.

Lunar Design LLC is a Wyoming limited liability company. The studio, customer-service, and mailing address is 180 Celadon Street Southwest, Ludowici, GA 31316, USA.

If a signed written scope for a specific project conflicts with this policy on a project-specific point, the signed written scope controls for that project.

All standard deliverables are digital files supplied electronically by email, shared download link, or another agreed electronic method. There is no physical shipment, no shipping carrier, and no shipping charge for standard design deliverables.

Final files are released once the applicable invoice is paid in full. Drafts shared for review are for review only.

Estimated timelines are shown per package and confirmed in the written scope. Typical public ranges are about 1 week for Starter, 2 to 3 weeks for Brand Refresh, and 4 to 6 weeks for Complete System. Those are estimates, not fixed legal deadlines, unless a scope says otherwise.

Work begins once scope is agreed and the applicable package fee, deposit, or first milestone payment is received. Delivery dates depend on timely feedback, approvals, content, and materials from you.

You are responsible for providing complete and accurate project materials, including copy, logos, brand assets, access details, references, and feedback. Delays or missing materials may shift delivery dates.

You are responsible for reviewing and approving final files before public use, printing, or paid media.

Fixed-price packages are payable in full before work begins unless a written scope says otherwise.

Custom projects may require a deposit and may be billed at agreed milestones. Work on each milestone begins after that milestone’s invoice is paid.

Deposits reserve studio time. Once work on the project has begun, the deposit is earned and non-refundable except as this policy or a written scope says otherwise.

Included revision rounds are listed for each package or written scope. Additional revisions, new directions, new deliverables, or scope changes are quoted before they are carried out.

Please review delivered files promptly. If you identify an issue within the agreed scope, contact us within 7 days of delivery so we can review it. If we do not receive revision requests or issue reports within that period, the delivered work may be treated as accepted for administrative purposes.

That review window does not take away rights that cannot be waived under applicable consumer law.

You may cancel at any time by emailing us. Handling depends on timing:

• Before work begins: a full refund of any prepayment, less any non-refundable deposit or reservation fee stated in your scope.
• After work begins: we keep fees for work completed through the cancellation date, including time already spent on concepts, revisions, and production. Any remaining prepaid amount for work not yet started is refunded.
• After final delivery and acceptance: no refund for completed custom digital work.

Because deliverables are custom digital work, completed and delivered work is not refundable. If paid work has not started, prepaid amounts may be refundable except for any non-refundable deposit or reservation fee stated in the scope.

If a delivered file is not right within the agreed scope, contact us within 7 days of delivery. We will correct it inside that scope.

Refunds, when due, are sent by the original payment method when that method allows, and we aim to issue them within 14 days after we confirm the amount.

If you have a billing question or believe a charge was made in error, email hello@lunarcreativeco.com first so we can investigate. We aim to acknowledge billing and refund requests within two business days.

If you open a chargeback or payment dispute without contacting us, we may pause work and respond with the project records. Filing a dispute does not cancel amounts already earned for work performed.

Because our standard deliverables are digital services and files, physical returns do not apply. If a project includes a separately agreed physical item, the written scope for that item will describe any shipping, return, or replacement terms.

Email hello@lunarcreativeco.com with your name, the email used on the project, and the invoice or reference details. Phone: +1 (912) 915-9764. Mail: 180 Celadon Street Southwest, Ludowici, GA 31316, USA.

We aim to acknowledge delivery, billing, and refund requests within two business days.